🌿 Frequently Asked Questions

What is SoulTogether Travel?
SoulTogether Travel curates soulful journeys for thoughtful travellers seeking connection, meaning, and ease. We operate under Experience It Now Travel, an Accredited Body Member of Hays Travel Limited (ATOL 5534), ensuring your holiday is financially protected.

What types of trips do you offer?
We curate both ready-made getaways and tailored journeys to suit every traveller. Options include family holidays, solo escapes, weddings abroad, cultural tours, city breaks, cruises, and UK staycations. For the full range, explore our Journeys page.

Can I customize my journey?
Absolutely. We encourage customization to ensure your experience aligns with your preferences, pace, and purpose.

How do I book a trip?
Start by submitting an enquiry with your travel goals, group type, and preferred dates. We’ll suggest ready-made options or co-create a tailored itinerary with our trusted partners.

What is your cancellation policy?
Cancellation terms vary by trip and supplier. Full details are provided before booking, and we recommend securing travel insurance for added protection.

Is my deposit refundable?
No. All deposits are non‑refundable. They secure your place on the trip but are not returned if you cancel.

How quickly will you respond to my enquiry?
We aim to reply the same day whenever possible. However, confirming details with our trusted suppliers — including availability, final pricing, and special requests — can sometimes take up to 24 hours or a little longer. This ensures the information we provide is accurate and reliable. Rest assured, we always prioritise timely communication and will keep you updated throughout the process.

How can I contact you?
You can reach us via the contact form on our website or email us directly. We respond within 24 hours, and always within 48 hours at the latest.

⚠️ Disclaimer

Pricing Disclaimer
All prices listed online or in promotional materials are indicative only. Final pricing depends on availability, travel dates, and supplier confirmation. No price is guaranteed until full payment is received and booking is confirmed.

Deposit & Payment Policy
Deposits are required to confirm your booking and are non‑refundable. All payments — including deposits, if applicable — are made directly to Hays Travel for your financial safety and protection. Final pricing and availability are only guaranteed once full payment is received and confirmed.

Third‑Party Services
SoulTogether Travel acts as a curator and agent. We do not operate accommodations, transport, or tours directly. All services are provided by trusted partners under ATOL/ABTA protection.

Travel Risks
We recommend all travellers secure appropriate insurance and check visa, health, and safety requirements before departure.